Privacy Policy

In accordance with Section 12 (1) of the Private Hospitals and Medical Clinics Regulations, Meiplus Dentalcare is legally mandated to perform rigorous identity verification to ensure patient safety and treatment accuracy. Consequently, the collection of NRIC/FIN details is required by law for all clinical consultations and treatments.

Meiplus Dentalcare is dedicated to safeguarding the personal data you entrust to us. This policy explains how we manage your information in alignment with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Defining Your Personal Data

“Personal Data” refers to any information that can identify you. This includes:

  • Identity Markers: Name, NRIC/FIN/Passport number, date of birth, and photographs/video footage (including CCTV).
  • Clinical Information: Medical and dental history, X-rays, digital scans (from our Advanced Digital Dentistry systems), and treatment plans.
  • Contact & Financial Info: Residential address, phone numbers, email, and payment details (credit card or bank info).

2. How We Collect Your Data

We collect information through various touchpoints, including:

  • Registration forms (physical or digital) and treatment consent forms.
  • Direct interactions with our dentists, Oral Health Therapists, or administrative staff.
  • Use of our website, social media platforms, or appointment booking systems.
  • CCTV footage within our Tanjong Pagar and Marine Parade outlets for safety and security.
  • Referrals from other healthcare providers or third parties where you have given consent.

3. Purpose of Data Use

We process your data for the following essential and “additional” purposes:

  • Core Services: Verifying your identity, processing dental treatments, and managing clinical records.
  • Operations: Processing payments, insurance claims, or Medisave applications.
  • Communication: Sending appointment reminders and responding to your feedback or inquiries.
  • Marketing (Optional): With your explicit consent, we may use your data to share clinic updates, promotions for services like Osstem Implants or Invisalign, or educational dental content.
  • Legal Compliance: Preventing fraud and meeting regulatory requirements from the Ministry of Health (MOH).

4. Disclosure to Third Parties

We may share your data with authorized entities, including:

  • External dental laboratories (local or overseas) for the fabrication of crowns, bridges, or aligners.
  • Government agencies (MOH, CPFB) for regulatory compliance and subsidy processing.
  • Third-party IT and service providers who maintain our digital dentistry infrastructure under strict confidentiality.

5. Your Rights: Access, Correction, and Withdrawal

Under the PDPA, you have specific rights regarding your data:

  • Access/Correction: You may request a copy of your records or ask for updates to inaccurate data. We aim to respond within 30 days. Please note that an administrative fee may apply for extensive access requests.
  • Withdrawal of Consent: You may opt out of marketing communications at any time. However, withdrawing consent for core clinical data may prevent us from continuing your dental treatment.

6. Data Security and Retention

We employ technical and organizational measures to prevent unauthorized access. Your data is retained only as long as necessary for clinical, legal, or business purposes, following MOH guidelines for medical record retention.

7. Digital Technologies (Cookies)

Our website uses cookies and similar tracking technologies to improve your user experience. These help us understand site traffic and preferences. You can manage your cookie settings through your browser, though disabling them may limit some website features.

8. Contact Our Data Protection Officer (DPO)

For any questions, complaints, or requests regarding your personal data, please contact our DPO:

Data Protection Officer Meiplus Dentalcare
Email: meiplus@meiplus.com.sg

9. Policy Updates

Meiplus Dentalcare reserves the right to update this policy to reflect changes in the law or our internal processes. The latest version will always be available on our official website.

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